What Our Clients Say
“Suzanne Thurlow and the Hetreed Ross team did a superb job managing the renovation of our Grade II home. Suzanne is smart, highly skilled, fast, efficient and a delight to work with. We sailed through 8 individual permits thanks to her preparedness, interpersonal skill and reputation amongst the various inspectors. The team handled our project as if it were their own–with exceptional commitment and appropriately balancing quality and price. I can’t recommend Hetreed Ross highly enough.”
“We have so much to thank Suzanne and Marcus for. They saw us through a challenging and convoluted project, where we started with a semi detached run down property (1960s bungalow) and detached this from our neighbours during the demolition to build a beautiful four bedroomed family home. Their vision, commitment and approach throughout was faultless and their expertise and experience to navigate us successfully over many hurdles was invaluable. We couldn’t recommend them more highly. As happy as we are that the project is finally over the finish line, we miss our regular interactions and meetings. Thank you for everything, the kindness, support and for our beautiful home.”
“They [HRA] were always ready with information, inspiration & advice – at the level of overall design, at the level of the details that bring that design to life and at the level of materials and finishes inside and out – always with an eye on environmental concerns.
In particular they (HRA) steered a bold scheme through planning without a murmur. Looking back at the original brief they’ve delivered exactly what we asked for – a contemporary, efficient home that’s true to the character of the original house, full of light and interesting details”
“[Suzanne] was very sensitive to our needs and the project was very much a collaboration. We had some aims we wanted to achieve and she came up with suggested solutions. We were able to modify the plans in discussion and to fit them to a budget. Suzanne’s suggestion of a large off-set pivot door has been central to the success of the project.
She was very helpful in seeking tenders for the work and came up with a great builder. She made sure that disruption of the rest of the house was minimised …. Having her manage the whole contract took a lot of the stress out of the process.”
“Having never undertaken a large building project we threw ourselves in at the deep end with a Listed Building and a National Monument to contend with. Hetreed Ross ‘saw’ our vision and produced the blueprint for a delightful range of rentable holiday apartments, as well as our family home, that combined the top end contemporary look we wanted within the original structure and environment of the cotswold barn we had. HRA, navigated us through the minefield of planning and conservation requirements and were extremely thorough with any level of project management during the building works that we needed. The contractor we choose (Bath Style) could not have been better – on time, in budget, highest quality work and a great team to work with. We cannot recommend Hetreed Ross enough.”
“…we were pleased that Hetreed Ross listened to what we wanted, gave us options and then worked up a proposal … taking account of the location in the Green Belt and Cotswolds AONB….the planning application was approved first time. We are delighted with the results which look and feel stunning.”
“The brief was to create a small, single storey extension at the rear of the Georgian townhouse which could be used primarily to accommodate temporary exhibitions. We felt that Hetreed Ross were able to take this idea and turn it into a design which successfully blended the old with the new while providing a contrast between the existing historic fabric and a purpose-built contemporary space. (…..) We are very pleased with the end result and from the outset were impressed with the way Hetreed Ross handled the project and listened to us and interpreted the brief. (…..) Hetreed Ross came highly recommended to the Trustees of the Herschel Museum and we would have no hesitation in recommending them to colleagues in the heritage and museum world.”
“From our very first meeting I had complete trust in Hetreed Ross and knew that I had made the correct choice of architect. The whole process was seamless and Hetreed Ross’s calm, efficient manner put me at ease throughout. We wanted to put a very modern extension onto our period property and we were concerned that the planning authorities would object and indeed would it look right! Hetreed Ross handled this all very skilfully and was reassuring throughout. They were quick to return my calls and always available to answer any concerns I had.They guided me with great ease through the minefield of large glazing and steered me towards a company that provided exactly what we required. I would have no hesitation in recommending Hetreed Ross“
“As building contractors we have worked with Hetreed Ross on a number of projects usually in a conventional role as contractor but also they have worked on some of our design and build projects as our design architect. We have always found them delightful people to work with, always putting the success of the project as the number one priority…In brief if people ask us to recommend an architect we will have no hesitation in recommending Hetreed Ross.”
– Ken Biggs Contractors Ltd
“…Hetreed Ross were invaluable in the whole process – we knew the basic idea of what we wanted but they were great for bouncing ideas off and helping with details we were unsure of. They helped to confirm our ideas and tweak them to be even better. When our Pre-App came back saying we could not do what we wanted, they suggested that a consultant carried out a Heritage Assessment on the house. We then submitted our full plans and we got the Planning Permission and Listed Building Consent to do what we wanted. Had we not done this we almost certainly would not have got the permission. They were also very helpful during our 7 month build. Even though Hetreed Ross did not manage the build, they were very happy to answer any questions from me or our builder.”
“We found Hetreed Ross architects Ltd to be receptive to our ideas and professional throughout. They designed and managed our project and we are delighted with the results. We would highly recommend their friendly and first class services to anyone.”
“At the end of the day you can’t undo it once it’s built and endless trouble was taken to meet our needs and peculiarities. We are now reaping the benefit of the trouble taken and adaptability shown in the early stages. We found our architects to be skilled at getting on the right side of the planners. Indeed comprehensive research in this direction beforehand had led us to HRA in the first place.
…The builders clearly respected the architects and this gave us confidence that the work would be properly done. None of this came cheap but pricing was fair and indeed our architectural fees were rather beneath what we expected for the time and level of service offered. I need hardly conclude by saying we would use the same architects again and indeed have already recommended them to others whenever the occasion has arisen.”
“Hetreed Ross did an exceptional job in designing the extension for our old house on a tricky, hillside site. They solved problems we had not foreseen and added enhancements we would not have thought of. In so doing they retained but far improved our original concept and produced a result which draws admiration from everyone who visits. Their work was carried out in a professional, practical and pleasant manner both with us and our excellent builders”
“The design exceeded my expectations: the light within each area and the feeling of space… This project was a constructive and creative adventure with an excellent working relationship (with HRA).”
“We have worked with HRA on many projects over the last 10 years and have found they combine excellent design skills with construction practicality. They ensure that the client, architect and contractor work as a team to produce high quality, cost effective solutions. We have no hesitation in recommending Hetreed Ross Architects.
– J.L. Frayling Ltd – Contractors
“HRA provided an excellent service. Suzanne interpreted our brief extremely well and guided us through the whole process with the minimum of fuss. The result is fantastic, the style and practicality of the design are exactly what we had been looking for. The house has been transformed and it has made such a difference to our family life.”
“Working with HRA was a delightful experience from beginning to end, they successfully negotiated the planning and listed building consent of our grade 2 listed building…and produced exactly what we asked for and a little more besides, within budget and we now immensely enjoy the beautiful bespoke space created. We are looking forward to possibly working with them again in the near future.”
“We have worked with Hetreed Ross for a number of years now on many building projects. I have always found them to be straight forward and honest people to work with, having a great eye for design and taking a pragmatic approach to problem solving. They are positive people and the feedback from clients has always been very good. I have absolutely no hesitation in recommending Hetreed Ross.”
-Richard Furphy, Bath Style Ltd
Hetreed Ross Architects are RIBA Chartered Architects and Environmental Designers, for Bath, Bristol, Somerset, Wiltshire, Gloucestershire, Dorset and the South West. AECB, EASA and Green Register members. Registered office: Hetreed Ross Architects, Attika Workspace, Bath Brewery, Toll Bridge Road, Bath, BA1 7DE.